App / Mobile
Have a question about your account, a pending wallet transfer, or how to reach our support team? This FAQ covers the questions we hear most often so you can find what you need and get back to the lobby without waiting for a reply.
This page is structured around the questions that come up most during account setup, wallet use, and support access. Rather than sending you through multiple pages, we have gathered the clearest answers here in one place. Each section focuses on a specific part of your account experience — from linking Maya or InstaPay for the first time, to understanding where your transaction history lives after a PESONet transfer. If you are setting up a new account, start with the account and verification section. If your question is about a specific wallet balance or a transfer that has not reflected yet, the payment FAQ entries below cover those scenarios directly. For anything that still needs a live answer, the support paths at the bottom of this page show you which channel to use and what information to have ready before you reach out. We keep this FAQ updated as account flows change, so if the answer you read here does not match what you see on screen, the on-screen version reflects the current state.
A few structural facts about how the platform is set up — so you know what to expect before you start exploring the lobby or opening a support ticket.
4
3
2
1
Most questions are answered in the sections below. For anything specific to your account — a transfer discrepancy, an identity verification step, or a session detail — use one of these direct routes. Have your registered email and the relevant transaction reference ready before you start.
Open the chat widget from any page while logged in. This is the quickest route for account-specific questions, including wallet discrepancies and transfer status. Have your transaction reference number ready so the agent can locate the record immediately.
Send your question to our support address from the email linked to your account. Email works well for document submissions, identity verification follow-ups, and anything that needs a written record. Response times depend on current queue volume.
The Help Centre inside your account dashboard holds step-by-step guides for common flows — linking Maya, initiating a PESONet transfer, and updating account details. Check there first; the guides reflect the current account interface.
We write and update these answers based on what our support team sees most often, so the content reflects real account questions rather than theoretical ones. Here is what keeps it factual.
Every FAQ entry here corresponds to a question our support team has handled directly. If a question stops coming in, we remove the entry. If the account flow changes, we update the answer. The goal is to match what you actually see on screen.
We do not state processing times, transfer limits, or fees unless they are confirmed and shown in your account. Where a figure depends on your bank or wallet provider, we direct you to check the on-screen confirmation rather than quote a number that may not apply to you.
Access to 1365 game depends on local law and is available only in eligible regions. We do not claim a specific licence authority here. If you have a question about eligibility in your area, the support team can direct you to the correct information.
When we name Maya, InstaPay, or PESONet in an answer, those are the rails we have verified for this platform. We do not name a payment method we have not confirmed — so if a method is not listed, it is not currently available on the platform.
The lobby is split into distinct areas — slots, live casino tables, and sports betting — but your account, wallet, and support access are shared across all of them. Here is what differs and what stays the same.
Slot titles from studios including CQ9, PG Soft, and Habanero run in the slots section. Each title has its own reel mechanic and prize structure. Your wallet balance carries over from any other section, and the same support routes apply if a game session has a discrepancy.
Live dealer tables — including Pinoy Dragon Tiger Live — run in real time with a dealer on screen. The minimum and maximum bet ranges are shown in the table lobby before you join. Your account wallet and transaction history are the same ones used in every other section.
The sportsbook covers basketball, including PBA and NBA markets, alongside boxing and Mobile Legends esports. Odds and markets are shown in the betting section. One wallet balance covers both casino and sportsbook activity — no separate account or separate transfer is needed.
One account. One wallet balance. One transaction history. The same Maya, InstaPay, and PESONet payment routes. The same live chat and email support. Switching from slots to live tables to the sportsbook does not require a new login, a separate deposit, or a different support contact.
These are the concrete parts of the account you will interact with most — the wallet, the support access point, the game lobby navigation, and the transaction record. Understanding where each one lives saves time when a question comes up.
Your wallet balance is visible at the top of every page once you are logged in. It reflects transfers from Maya, InstaPay, and PESONet as they are confirmed. You do not need to move funds between sections — the same balance is used across slots, live tables, and sports betting.
Every deposit, withdrawal, and game result is recorded in the transaction history tab inside your account dashboard. The history is filterable by date and type. If a transfer does not appear as expected, the history log is the first place to check before contacting support.
The lobby is organised by category — slots, live casino, and sportsbook — with a search function for finding a specific title. Games from CQ9, Pragmatic Play, Spadegaming, and Habanero are grouped within the slots section. Live tables are listed separately with dealer information shown per table.
The support chat icon appears on every page while you are logged in. For non-account questions, the Help Centre link in the footer is available without logging in. Both routes connect to the same support team — there is no separate queue depending on which section of the lobby you are in.
These are the questions that come up most in our support queue. Each answer reflects the current account flow — if the interface has been updated since you last visited, the answer here reflects the newer version.
Go to the Wallet section of your account dashboard after logging in. Select Maya from the payment options listed there, then follow the fields shown on screen. The process asks for your Maya-registered mobile number. Confirmation details are displayed once the link is saved.
Check your transaction history tab first. InstaPay transfers are recorded there when the instruction is received. If the history shows the transfer but your balance has not updated, use live chat and share the reference number from your InstaPay confirmation. That lets the agent locate the record quickly.
PESONet availability for withdrawals depends on your account verification status and the limits shown in your Wallet section. The on-screen options reflect what is currently available for your account. Check the Withdrawal tab inside your dashboard for the current state — availability can vary by account level.
The verification step is shown in your account dashboard under Account Settings. The fields there tell you exactly which documents or details are required at your current level. We do not list specific document types here because the requirement shown on screen is the accurate one for your account status.
Use the search bar at the top of the lobby page and type the game name. Pinoy Dragon Tiger Live appears under the Live Casino section; Aviator Crash Game is listed under Crash Games. Both are accessible from the same lobby without switching accounts or wallets.
Yes. One support team handles all account areas including sportsbook, live casino, and slots. Use the live chat icon while logged in regardless of which section your question relates to. For bet-specific queries, have the bet slip reference ready so the agent can pull up the record immediately.