App / Mobile
This policy explains exactly what account and activity data 1365 game collects when you access the platform, how we use it, and the choices available to you. Access to this platform depends on local law and is available only where permitted in your eligible region.
When you create an account on 1365 game, we collect the information you provide directly — your name, contact details, and the credentials you set. We also collect activity data generated by your use of the platform: pages visited, session duration, device type, and the actions you take inside your account dashboard. Payment context matters here. When you link a local payment method such as Maya, InstaPay, or PESONet, we record the transaction reference, amount, and timestamp as part of your account history. We do not store full payment credentials on our servers; those are handled by the respective payment provider under their own data terms. We use the data we collect to maintain your account, verify eligibility where local law requires it, deliver account communications, and improve the platform experience. We do not sell your personal data to third parties for their own marketing purposes. Data retention periods are determined by the requirements of applicable local law and our own operational records policy. Where you request deletion, we process that request subject to any legal hold obligations that apply at the time.
This policy covers data collected through the 1365 game platform — your account registration, login activity, wallet transactions, and communications with our support team. It does not extend to third-party services you access through links on the platform; those are governed by their own separate policies. Review the scope table below to understand what falls inside and outside our responsibility.
Login events, session data, and profile information you enter or update inside your 1365 game account are fully within the scope of this policy. We hold and process this data according to the terms described here.
Transaction references generated when you use Maya, InstaPay, or PESONet through the platform are recorded in your account wallet log. The payment provider's own policy governs data on their side of the transaction.
Pages you visit, game categories you open, and features you interact with on the platform are captured as activity data. This helps us understand how the platform is used and where account support may be needed.
External sites, payment processors, and studio content providers operate under their own data policies. Once you leave the 1365 game platform or interact with a third-party service, this policy no longer applies to that interaction.
You have practical options when it comes to the personal data we hold on your account. You can request a summary of the information associated with your account at any time by contacting our support team through the channels listed on this page. If any detail — your name, contact number, or linked payment reference — appears incorrect in your account dashboard, you can submit a correction request and we will update it once we verify your identity. Where you no longer wish to hold an account, you can request that we close it and handle your data according to our retention and deletion process. Some data may be retained beyond closure where local law requires it; we will tell you what that means in practice when you raise the request. For questions about how a specific piece of data is used, reach out directly — we prefer a clear answer over a long policy document.
Contact support to request a summary of the personal data held on your account. We will confirm what we hold and how it is used before providing the summary through a secure channel.
If your name, mobile number, or email address is recorded incorrectly, raise a correction request with support. Identity verification is required before any contact detail is changed.
Any question about how a specific data point is collected, stored, or shared can be directed to our support team. We aim to respond with a clear, specific answer rather than a generic policy reference.
You may request account closure and the associated data handling process at any time. We will walk you through what is deleted, what is retained under legal requirements, and the timeline for each step.
If you have a question about this policy, a data request, or a concern about how your information is handled, these are the direct paths to reach us. Use the channel that works best for you — each one connects to the same support team with access to your account records.
Open the live chat widget from any page on the platform. Identify yourself as raising a privacy or data question and the agent will route your request to the right team with access to your account details.
Send your data request or policy question to our support email address shown in your account settings page after login. Include your registered mobile number or account ID so we can locate your records quickly.
Logged-in users can submit a data or account query directly from the Help section of the account dashboard. This route keeps your request linked to your account automatically — no need to supply your ID separately.
Handling your data carefully is not a policy checkbox — it is part of how the platform is built and operated day to day. The points below describe what we do in practice, not what we aim for in principle.
We use session cookies to keep your account active during a visit and analytics cookies to understand how the platform is navigated. You can review your browser's cookie settings at any time; clearing cookies will end your active session on the platform.
Access to your account is protected by the credentials you set at registration. We do not store passwords in plain text. If you believe your login details have been compromised, use the account recovery path on the login page immediately.
We keep account records for as long as your account is active and for the period required by applicable local law after closure. Transaction references from Maya, InstaPay, and PESONet payments are part of the records subject to this retention schedule.
When this policy changes in a meaningful way, we will notify you through your registered email address or through a notice visible after you log in. The current version and its effective date are always shown at the bottom of this page.
These are the questions we hear most often from account holders about how their data is handled, what rights they have, and how to act on those rights.
At registration we collect your name, email address, mobile number, and the credentials you set. Once your account is active, we also collect login event data, session activity, and the transaction references generated when you use Maya, InstaPay, or PESONet through your wallet.
We do not sell your personal data to third parties for their marketing. Data is shared only where required to process a transaction through a payment provider like Maya or InstaPay, or where local law requires disclosure. Each of those parties operates under their own data terms.
Contact our support team through live chat or the Help section of your account dashboard after login. Identify your request as a data access query. We will verify your identity and provide a summary of the information held on your account through a secure channel.
Yes. If your contact details or information appear incorrect, raise a correction request through support. We require identity verification before changing any registered contact detail, so have your account ID or registered mobile number available when you reach out.
When you close your account, we delete the data we are not legally required to retain. Transaction records linked to Maya, InstaPay, or PESONet payments may be kept for the period local law requires. We will explain exactly what is retained and for how long when you submit your closure request.
We notify you of meaningful changes by email to your registered address or through a notice shown on login. The current effective date is always displayed at the foot of this page. We do not change the policy without giving you a way to review what is different before the change takes effect.