These Terms & Conditions set out the rules that govern your account with 1365 game and the way we provide access to our platform — including games, wallet functions, and support routes — in regions where local law permits. Reading and accepting them is a required step before your account becomes active, so take a moment to go through each section carefully.
Account access rules
Maya & InstaPay context
Support contact paths
Jurisdiction-dependent access
LEGAL POSTURE
How These Terms Apply to Your Account
These Terms & Conditions form the agreement between you and 1365 game when you create and use an account on our platform. They apply to every action you take — browsing game lobbies, initiating wallet transactions, contacting support, or adjusting account settings. Access to our platform is offered only where permitted under applicable local law and in eligible regions; nothing in these terms constitutes a representation that access is lawful in every jurisdiction. Where you use local payment channels such as Maya, InstaPay, or PESONet to fund your account wallet, the transaction is additionally subject to the terms set by those payment providers. We are not a party to those separate terms, though we do work to ensure the payment paths shown in your account reflect the rails currently available to you. We may update these terms at any time. When we do, we will post the revised version at this page address and, where practical, notify you through the contact method on your account. Continued use of your account after a revision is posted constitutes your acceptance of the updated terms. If you disagree with any amendment, the correct step is to stop using the platform and submit a closure request through our support channel.
Maya
InstaPay
PESONet
Account wallet
Support channel
SCOPE AND LIMITS
What These Terms Cover and What They Do Not
Our Terms & Conditions are precise about where they apply and where they stop. Use the breakdown below to understand which parts of your experience fall under this policy and which are governed separately.
Account Access
All rules around account creation, login, session behaviour, and account suspension or closure fall within the scope of these terms. If your access is restricted, the reason will reference a specific clause here.
Wallet Transactions
Deposits and withdrawals processed through Maya, InstaPay, or PESONet are covered at the platform level by these terms. The payment provider's own terms also apply and operate alongside ours, not in place of them.
Site Content
Game content, lobby availability, and any communications we publish on this platform are covered under these terms. We do not warrant uninterrupted availability; maintenance windows may affect access temporarily.
Third-Party Services
Links, payment rails, and services operated by parties outside 1365 game are not governed by our terms. Where your action moves to a third-party service, their own policies take effect from that point forward.
YOUR PRACTICAL RIGHTS
Actions Available to You Under This Policy
These Terms & Conditions are not a one-way document. There are specific actions you can take — at any point during your account lifetime — that this policy supports. You can request a record of the account activity logged under your credentials; the request path is through our support channel, and we will respond within the timeframe shown in your support ticket. If any account detail — your registered contact address, linked payment method, or security credential — is incorrect, you can submit a correction request directly through the account settings section visible after login. When a term in this document is unclear, you are entitled to ask us to clarify it before you continue using the platform; send that question to our contact address and we will reply in plain language. If you believe a decision about your account was made in error, you can raise a formal query and we will review the relevant account records before responding. None of these steps requires a third party; they are all handled through our own support routes.
Review Account Records
Submit a data access request through our support channel. We will pull the relevant transaction and session records tied to your account and return them to you through the same contact method.
Correct Account Details
Log in and navigate to account settings to update contact information or linked wallet details. For changes that require identity verification, the required steps are shown in the settings flow itself.
Raise a Policy Question
Send your question to our support address referencing the specific clause. We will reply with a plain-language explanation and, where the clause is being interpreted broadly, note which reading we follow.
Request Account Review
If a restriction was applied to your account and you believe it was applied incorrectly, submit a review request. Our team will check the account record and reply with findings before any final action is taken.
CONTACT PATHS
How to Reach Us About These Terms
If any part of these Terms & Conditions raises a question — or if you need to act on the rights described above — use one of the contact paths below. We aim to acknowledge every policy-related query and route it to the right team without unnecessary delay.
Live Chat
Open the chat widget from any page on our platform to reach the support team directly. For policy questions, describe the specific clause or account action you are asking about so we can respond accurately.
Email Support
Send detailed policy or account queries to our support email address. Include your registered contact detail and the clause or account action in question. Email is the right channel for formal requests such as account data access.
Account Help Centre
Log into your account and navigate to the Help section to find the current list of common policy questions and their answers. The Help Centre also contains the form for submitting a formal account review request.
HOW WE HANDLE POLICY
Our Approach to Data, Cookies, and Account Security
These practices sit inside the same framework as our Terms & Conditions and are designed to be transparent about how your account and its data are handled throughout your time on the platform.
Data Retention
Account data — including transaction records linked to Maya, InstaPay, or PESONet wallet actions — is retained for the period required under applicable law and our own operational records policy. After that period, data is removed or anonymised. You can ask about your specific retention period through our support channel.
Cookie Use
We use cookies to maintain your login session, remember display preferences, and understand how pages are used so we can improve them. You can manage cookie settings through your browser at any time. Disabling all cookies may affect login and session behaviour on the platform.
Account Security
Your account is protected by credential-based login. We recommend keeping your password unique to this platform and not sharing it. If you suspect unauthorised access, update your credentials immediately through account settings and notify our support team so we can review recent session activity.
Requesting Changes
To request a change to how we process your account data — such as updating the contact address tied to your wallet or asking us to restrict data use to legally required purposes only — send the request to our support email. We will confirm receipt and provide a timeline for the response.
TERMS FAQ
Common Questions About Our Terms & Conditions
These are the questions we hear most often about how our Terms & Conditions work in practice. If your question is not answered here, our support team can respond to specific policy queries through live chat or email.
Do I need to accept the Terms & Conditions before I can use my account?
Yes. Acceptance of our Terms & Conditions is a required step during account creation. You cannot proceed to the account lobby until you have confirmed you have read and agreed to the current version. If the terms are updated, we will ask you to re-confirm acceptance before your next session continues.
How will I know if the Terms & Conditions have been updated?
We post the revised terms at this page address as soon as they take effect. Where practical, we also notify you via the contact method registered on your account. The date of the most recent revision is shown at the top of this page, so you can check whether what you accepted previously is still current.
Do the Terms & Conditions cover transactions made through Maya or InstaPay?
At the platform level, yes — wallet activity processed through Maya, InstaPay, or PESONet is covered by these terms as it relates to your account. Each of those payment providers also operates its own terms. Both sets of terms apply; ours govern the account side, theirs govern the payment-rail side of the same transaction.
Can I request a copy of the data stored on my account?
Yes. Submit a data access request through our support channel — live chat or email — including your registered account contact detail. We will locate the relevant records and return them to you through the same channel. The timeframe for this response is shown in your support ticket once it is raised.
What happens if I disagree with an update to the Terms & Conditions?
If you do not accept a revised version of our terms, the right step is to stop using the platform and submit a closure request through support. Continued use of your account after a revision is posted is taken as acceptance of the updated terms, so acting promptly if you disagree is important.
Is access to the platform available everywhere in the Philippines?
Access depends on local law and is available only in eligible regions where our platform is permitted to operate. Nothing in these Terms & Conditions overrides applicable local law. If you are unsure whether access is permitted in your location, check the eligibility information shown during account creation or ask our support team.
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