App / Mobile
These terms govern how your account on 1365 game works, what we commit to, and what we ask of you. Access and participation depend on local law and are available only where permitted in eligible regions.
When you open or use an account on 1365 game, you enter a service relationship governed by the terms published on this page. We keep these terms written in plain language so you can act on them — not just read them. Nothing here changes based on the device you use, whether that is mobile or desktop. Where transactions involve local payment rails such as Maya, InstaPay, or PESONet, the same policy terms cover those interactions; we do not apply separate rules for different payment methods. Eligibility to access 1365 game services depends on the laws and regulations of your region. We do not represent that our services are lawful or available in every jurisdiction. If local law in your area restricts online gaming platforms, that restriction takes precedence over anything written here. We update these terms when our services change in a material way. The current version is always the one shown on this page — we do not send changes by push notification. When a policy update affects your account, we will communicate that through your registered contact method before the change takes effect. Read the version dated at the bottom of this page; earlier versions are not binding.
Transactions made through Maya fall under the same account terms as all other methods. No separate policy applies.
InstaPay transfers to and from your wallet are covered by the transaction terms in this policy, including dispute paths.
PESONet batch transfers follow the same policy timeline. Refer to your account transaction record for confirmation details.
Our legal terms draw clear lines around what we control directly and what sits outside our policy boundary. Account access, transaction records, and site content are all within scope. Third-party services — including payment processors, game content studios, and external links — operate under their own terms, which we do not govern.
Login credentials, session behaviour, and account suspension or reinstatement all fall within this policy. If your access is restricted, the process for requesting review is described in the Rights section below.
Deposits and withdrawals processed through your account wallet — including those via Maya, InstaPay, and PESONet — are covered here. The record shown in your account dashboard is the authoritative log.
Game titles, promotional displays, and written content published directly on 1365 game pages are within our policy scope. We control and are responsible for what we publish here.
Game content studios such as PG Soft, Pragmatic Play, and CQ9 supply game titles but are not parties to this policy. Their separate terms govern the content they provide, not ours.
Your account gives you direct access to most of the tools you need to act on these terms without contacting support. Transaction history, account details, and session records are viewable after login in the account dashboard. If anything in your profile is inaccurate — a registered email address, a linked payment method, or a name on file — you can submit a correction request through the account settings page. We review correction requests and respond through your registered contact channel. For questions about how your information is handled, or to ask what records we hold, use the support contact paths listed in the section below. We do not require a formal legal notice to answer a reasonable account question; our support team handles those directly. If your question involves a policy interpretation — for example, whether a specific transaction type is covered — bring it to us in writing through the contact form so we have a clear record to work from. Decisions that affect your account status are communicated to you before they take effect where possible.
Log in and open the transaction history tab to see a full record of deposits, withdrawals, and account activity. This is the same record we use when resolving a dispute.
Use account settings to update your registered email or linked payment method. For name corrections, submit a request and our team will verify and update within the timeframe shown in your support ticket.
Send a written question through the contact form. Questions about what data we hold, how it is used, or what applies to your account are answered by our support team directly — no legal formality needed.
If your account is restricted and you believe that is an error, contact us through the channel listed in the Support section. Include your registered email and the nature of the issue so we can locate the right record.
For any question that concerns these legal terms — account access, transaction records, policy scope, or a correction request — use one of the contact paths below. We aim to respond to policy-related queries through your registered contact channel, and we keep a written record of the exchange for both sides.
Submit a written query through the contact form on the site. Include your account email and a clear description of your question so we can route it to the right team.
Open live chat from any page when you are logged in. For policy questions, type your query and ask to be escalated to the account team if the initial response does not resolve it.
For written policy requests — correction submissions, records inquiries, or formal questions — email the support address shown in your account help section. Keep the subject line clear and include your registered contact detail.
We apply consistent practices across data handling, session security, and account retention so you know what to expect when you use 1365 game. These practices are described below.
We collect only the information needed to operate your account and process transactions. Your registered details and payment method records are stored securely and are not shared with third parties outside the scope described in this policy.
We use session cookies to keep you logged in and to remember account preferences between visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features work on the site.
Account security is your responsibility for the credentials you set, and ours for the systems that store them. If you suspect unauthorised access, use the account settings page to change your password immediately, then contact support.
We retain account records for the period required by applicable regulation. To request what we hold or to ask about removal, use the contact form. Policy changes are published here and communicated through your registered channel before they apply.
If your question is not answered below, use the contact form or live chat to reach our support team directly.
Yes. All transactions processed through your account wallet — including those made via Maya, InstaPay, and PESONet — are covered by the same policy terms. No separate agreement applies to a specific payment method. Your transaction record in the account dashboard reflects each entry.
You can view your registered account details and full transaction history after logging in. For a broader request about what records we hold beyond the account dashboard, submit a written inquiry through the contact form and include your registered email address.
Open account settings after login to update a registered email or linked payment method directly. For name corrections or ID-related changes, submit a correction request through the contact form. Our team reviews and confirms the update through your registered contact channel.
Availability depends on local law and is limited to eligible regions. If your local regulations restrict access to online gaming platforms, that restriction applies regardless of these terms. We do not override local law, and we do not claim a licence in jurisdictions where we have not confirmed eligibility.
When we update these terms in a way that affects your account, we communicate that change through your registered contact channel before it takes effect. The version shown on this page is always current. We do not apply earlier versions once a new one is published.
Contact us through the live chat or the email support address listed in your account help section. Include your registered email and a clear description of the situation. Our team will locate your account record and respond through your registered contact channel.